Information om jobbet
Process optimization and automation expert, NKT – Asnæs
Are you passionate about processes and great in driving change towards a strong customer centric and agile organization?
- Working with process design and optimization in close collaboration with all stakeholders
- Employing a process mindset in all phases of the CSC process as well as training others
- Participate in and manage projects (e.g. workshops, process automation & redesign initiatives etc.)
- Support the life cycle management of future digital channels (web, mobile, messaging, chatbots, digital assistants etc.)
- Generate analysis, improvement gaps, forecasts to develop the business strategy
- Relevant education, experience (e.g. master degree)
- You are passionate about and have an appetite for supporting an exciting change agenda and new solutions
- Commercial, strategic and analytic mindset, high drive
- Background in process improvements
- Experience with customer service and e-commerce is an advantage as well as working experience within a consultancy company/consultancy like environment
- Great collaborative/change management skills
- Experience with SAP and CRM is an advantage
- Developed project management skills (i.e. initiating, execute and follow-up projects)
- Strong interest and curiosity in new digital approaches
- Strong interpersonal skills with ability to interact with all levels of staff
- Strong communication skills and ability to construct factual plans and proposals to influence senior directors of the business
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